FAQ

1. What does having a Sukanya account mean?

www.sukanyaindia.in offers purchase through Registration or also checkout as Guest. Sukanya account is created only on completing the Registration. Registering process is very easy. We will only ask you for the information we need to speed up the purchase process. You will find format examples in the registration form to help you when you enter details such as your telephone number.

2.How to place an order?

To place your order, follow these steps : • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference. • Once you’re done, click the ‘Add To Cart’ button. • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’. • From there, you can either login to your existing Sukanya account or simply continue as a 'New User' and create one. • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

3.What's in my Wishlist?

You can save your favorite items in your WISHLIST and always have them to hand. It works very easily: each time you click on the WISHLIST symbol you add that item to your list. You can delete items from the list whenever you want, using the edit button. To complete your purchase, click on the product and follow the usual steps. Kindly note that you can only enjoy use of our WISHLIST if you are a registered customer, and stock is subject to availability at the time of checkout. 4.How many days does it take to deliver the order? The estimated delivery time is between 5-7 working days which depends on the delivery address.

4.The customer care number provided on the website is always busy? How long do I need to wait?

We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or Contact us .

5.What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:  Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.  If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at customercare@sukanyaindia.in

6. Why can’t I see the Cash On Delivery (COD) option?

 If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

7. How do I know if my order was placed successfully?

 Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.  You’ll receive another email & SMS/ Wahtsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

8.Can I see the products before I accept the courier?

We do not have open delivery facility at this point in time. In case you are not happy with the item received, you can raise a return request through the link.

9.What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind: • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at customercare@sukanyaindia.in